Senior ITSM & Change Governance Analyst

A&O Shearman in Belfast is seeking a Senior ITSM Process Support Analyst to join the IT team in our Belfast office. You will help administer ITSM processes, coordinate governance, and support Change, Problem, and Service Design activities across the IT organisation.

The role requires hands-on, pragmatic delivery while balancing governance. Strong ITIL knowledge, stakeholder engagement and reporting skills are essential for success in this global function.

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