Senior ITSM Process Analyst — Change & Governance

A&O Shearman seeks a Senior ITSM Process Support Analyst to join the Belfast IT team. The role coordinates ITSM processes across Change, Problem and Service Design, ensuring evidence is captured and governance forums are supported. You will balance governance with delivery, escalating issues to process owners as needed.

This hands-on position requires ITIL expertise, strong analytics, and a proactive, collaborative approach to improve service quality across 30+ countries.

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