Senior ITSM Process Analyst — Change & Service Design

A&O Shearman is recruiting a Senior ITSM Process Support Analyst to join the Belfast IT team. The role focuses on administration of ITSM processes, governance forums, and MI reporting to ensure compliant, high-quality service delivery across regions.

You will work under guidance with cross-functional teams and vendors, maintaining process documentation, supporting Change & Release, Problem Management, and Service Design activities, while elevating risks to process owners or governance bodies.

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