Senior ITSM Process & Change Analyst

A&O Shearman's Belfast office is seeking a Senior ITSM Process Support Analyst to reinforce the IT Service Management practice. You will provide senior-level administration, coordination and reporting support for ITSM processes across the IT organisation, supporting governance forums and driving consistent, low-risk operations.

The role focuses on Change & Release Management, Problem Management and Service Design/Acceptance into Service, ensuring accurate records, MI insights and escalations to

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