Senior ITSM Process & Governance Specialist

A&O Shearman’s Belfast office seeks a Senior ITSM Process Support Analyst to administer ITSM processes, monitor changes, and support problem and service design activities. You will work with the Global Service Desk and various IT teams to ensure evidence, records and governance are maintained in line with ITIL practices and regulatory requirements.

The role focuses on governance balanced with delivery, requiring strong analytical skills and proactive risk and compliance management within a

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