Open roleExternal
Senior ITSM Process Specialist
- mid and east antrim district, northern ireland, United Kingdom
- Job type not listed
- £55 - £75 Per Hour
Job Description
A&O Shearman, Belfast, seeks a Senior ITSM Process Support Analyst to join the IT team. You will administer ITSM processes end‑to‑end, maintain documentation, and support governance forums while coordinating with service owners and vendors.
The role emphasizes ITIL aligned practices, data‑driven reporting, change and problem management, and continual service improvement. You will balance governance with delivery and work across global teams to drive compliance and reliability.
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