Senior Leader, End-to-End Service Design Transformation

Yorkshire Building Society is creating a new Service Design capability and seeks an experienced leader to shape, define and scale it. You will build the capability, establish standards and governance, and drive a service-led mindset across the Society, delivering customer-centric value as transformation progresses.

You’ll lead the creation and maturity of a brand-new organizational capability focused on designing seamless, user-centered, end-to-end services, reporting to the Director of Savings

#J-18808-Ljbffr