Senior Licensing Officer

Job Title: Senior Licensing Officer

Location: Croydon, CR0 1EA - Hybrid Working - 3 days office / 2 days remote (travel around borough)

Daily rate £335 PAYE

Contract Length: 3 -month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours

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About the Role

The London Borough of Croydon is introducing new Selective Licensing and Additional HMO Licensing schemes alongside its existing Mandatory HMO Licensing programme.

To support the successful mobilisation and delivery of these schemes, we are seeking an experienced Senior Residential Licensing Officer to provide technical leadership and operational oversight within the Council's retained licensing function.

This is an exciting opportunity for an experienced housing, regulatory or property licensing professional to play a key role in ensuring that residential licensing activities are delivered efficiently, compliantly and in accordance with legislative requirements.

Key Responsibilities

• Provide senior technical advice and oversight across Selective, Additional HMO and Mandatory HMO Licensing.
• Review and manage complex or escalated licensing cases.
• Support statutory decision-making processes and licence determinations.
• Provide guidance and support to licensing officers and other members of the licensing team.
• Undertake quality assurance of licensing decisions, documentation and case records.
• Identify cases requiring further investigation, inspection, compliance intervention or enforcement referral.
• Coordinate and schedule property inspections and compliance activity with delivery partners and enforcement teams.
• Monitor inspection outcomes and ensure appropriate follow-up actions are completed.
• Liaise with landlords, managing agents and other stakeholders on complex licensing matters.
• Support landlord engagement activities, including forums, guidance sessions and promotional initiatives.
• Contribute to the development and improvement of licensing procedures, guidance and operational processes.
• Monitor workloads, case progression and emerging operational risks.
• Work closely with contract management colleagues to identify and address quality, performance or compliance issues.
• Support the continuous improvement of the licensing service.

Essential Experience

• Significant experience in residential property licensing, private sector housing, housing regulation, environmental health or a related field.
• Strong working knowledge of the Housing Act 2004 and residential property licensing legislation.
• Experience of Selective Licensing, Additional HMO Licensing and/or Mandatory HMO Licensing.
• Experience reviewing complex licensing cases and supporting regulatory decision-making.
• Experience of property inspections, housing standards or compliance activity.
• Experience providing technical guidance, mentoring or supervising colleagues.
• Excellent stakeholder management and communication skills.

Desirable Experience

• Previous local government or regulatory services experience.
• Experience working with systems such as MetaStreet, Uniform or similar licensing and regulatory platforms.

What We're Looking For

• Operate effectively in a fast-paced environment.
• Quickly become productive with minimal supervision.
• Work collaboratively with internal teams and external delivery partners.
• Demonstrate excellent attention to detail and sound judgement.
• Maintain accurate records and robust audit trails.
• Manage competing priorities and deadlines.
• Communicate confidently with landlords, residents, colleagues and stakeholders.
• Work effectively with digital case management systems.

Working Arrangements

This role is offered on a hybrid basis, with attendance required at Council offices and other locations across the borough as necessary. Regular travel may be required for inspections, stakeholder engagement and operational meetings

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