Open roleExternal
Senior Maintenance Call Handler
- Remote, United Kingdom
- Permanent·Remote
- Full time
Job Description
Senior Maintenance Call Handler
Location: Slough
Salary: Up to £25,000 per annum
Working Hours: Monday to Friday - 40 hrs per week
Our client is looking for a Senior Maintenance Call Handler . Previous experience within repairs, maintenance, or social housing would be an advantage.
The Senior Maintenance Call Handler role involves tasks such as:
- Providing excellent customer service to residents, tenants, and trade operatives
- Taking and logging repair calls
- Being the main point of contact
- Dealing with escalation queries and complaints
- Training and managing a small team of Maintenance Call Handlers
- Raising orders on the internal system
- Performing general admin duties such as filing and scanning
Skills and Experience Required:
- Good telephone manner
- Organized and able to prioritize work
- Attention to detail