Senior Manager, Service Design: Build a New Capability

Yorkshire Building Society is transforming how members experience services by creating a brand-new Service Design capability. You will define strategy, governance and standards, and lead the end-to-end design of services across channels to deliver measurable improvements for members and colleagues.

You'll shape a cross-functional function, develop professional pathways and foster a culture of service-led transformation, with executive and director-level collaboration and a strong emphasis on

#J-18808-Ljbffr