Senior Manager - Transaction Services

Department: Accounts

Company: Canary Wharf Limited

Reporting to: Associate Director - Financial Accounts

JOB SUMMARY

The Senior Manager – Transaction Services is a key new role at CWG, reporting to the Associate Director – Financial Accounts.

The role is critical in leading and developing the Accounts Receivable and Accounts Payable teams which are being brought together to form a transactional services team. The role provides leadership across transactional teams, ensuring robust and consistency in processes and controls, operational efficiency, and delivery of clear insight through key KPIs and metrics.
The role will also manage and continuously evolve the team’s capabilities, ensuring quality, timeliness and scalable delivery as the business evolves.

With a strong emphasis on people management, the Senior Manager – Transaction Services will be supportive of a culture of continuous improvement, ensuring effective communication and collaboration across teams.

Salary: £80-90k
4 days office / 1 WFH

MAIN RESPONSIBILITIES

• Lead and develop the Accounts Payable (AP) and Accounts Receivable (AR) teams of 14 FTEs with 4 direct reports including some offshore resource, setting clear objectives and performance standards whilst providing guidance, mentorship and coaching.
• Own day-to-day delivery of AP and AR processes, ensuring accuracy, timeliness, compliance and a strong internal/external customer experience.
• Drive cash and working capital performance by improving billing discipline, dispute cycle time and collections effectiveness.
• Own the operational finance KPI suite and reporting cadence; deliver clear dashboards/packs and insight for senior stakeholders.
• Use KPI insight and root-cause analysis to prioritise and deliver continuous improvement (standardisation, automation and control enhancements), challenging existing practices to deliver high performance.
• Ensure robust controls and audit readiness across AP/AR (segregation of duties, approvals, reconciliations, exception management and documentation).
• Act as escalation point for complex supplier, customer, process and systems issues, ensuring timely resolution and communication.
• Partner with Procurement, budget holders, asset management and operational teams to improve internal customer service.
• Work with IT, and the Yardi Improvement Programme in particular, to improve system usage and automation.
• Perform other finance tasks as required.

PERSON SPECIFICATION

• Proven track record leading AP and AR teams in complex organisations, delivering measurable improvements in service, control and performance. Experience within the real estate industry is preferrable.

• Strong people leadership skills, with experience in coaching, mentoring and building engaged, high performing teams.

• Strong understanding of working capital drivers and practical levers to improve cash conversion (e.g. billing timeliness, dispute management, collections effectiveness).

• Strong KPI/MI capability: able to build and deliver clear operational reporting, insights and recommendations for senior stakeholders.

• Excellent stakeholder management and communication skills, with the ability to influence across Finance, Procurement and operational teams

• High integrity with strong control awareness, able to operate in an audit-conscious environment with well-documented processes.

• Systems mindset and confidence working with finance systems and reporting tools, experience with Yardi Voyager/Elevate is desirable.

• A self-starter with a curious mindset, able to apply past experience to challenge the status quo in pursuit of high performance and people development.

• Collaborative approach to working across teams, fostering positive working relationships, and driving cross-functional collaboration.

HEALTH SAFETY AND WELFARE RESPONSIBILITIES

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our communityand utilising our volunteering.

QUALITY MANAGEMENT RESPONSIBILITIES

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it’s vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

COMPANY VALUES

Commit to Excellence

• Act with integrity and deliver high performance
• Put our customers at the heart of what we do
• Resolve issues by providing high quality solutions

Foster Collaboration

• Find opportunities to collaborate with others across the business to achieve shared goals
• Encourage inclusive networks and treat others with respect and fairness
• Use knowledge to work effectively with suppliers / contractors to meet shared goals

Encourage Engagement

• Confident in making decisions appropriate to the role
• Learn from mistakes and listen to constructive feedback to improve performance
• Prioritise safety and actively support community, wellbeing and sustainability programmes

Take Ownership

• Take pride in delivering high quality service which exceeds expectations
• Committed to opportunities for self-development
• Take responsibility for my own performance and look for ways to improve

Embrace Innovation

• Embrace change and innovation
• Proactively suggest ways to improve our business and encourage others to share ideas
• See new challenges as opportunities to deliver effective change

WHAT WE OFFER

Diversity and Inclusion

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working

As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits

We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

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