Senior MI & Transformation Lead | Hybrid & AI-Driven Onboarding

S&W is seeking a Senior Manager, MI & Transformation to lead the Client Onboarding MI capability in Birmingham. You will shape the future of onboarding through data governance, operational insight, and transformation initiatives, reporting to the Head of Client Onboarding - Operations and Strategy.

The role focuses on end-to-end MI ownership, KPI/KRI frameworks, and technology-enabled improvements across onboarding and KYC processes, with line management responsibility for MI Analysts and Data

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