Senior Operations Manager - Facilities

This is a proper step-up opportunity for a commercially strong FM leader who wants more than simply running a contract.

I’m partnering with a fast-growing Facilities Management business looking for a Senior Operations Manager to take ownership of a significant public-sector portfolio.

You’ll be responsible for the full performance of the business unit — people, clients, growth, service delivery and profitability .

This isn’t a role where you’ll just maintain what’s already there.

You’ll be expected to:

• Set and deliver the strategy for the business unit
• Lead and develop a team of Account Managers
• Own budgeting, forecasting and overall P&L performance
• Build senior relationships across key public-sector clients
• Drive contract retention, organic growth and additional services
• Improve operational performance across dedicated and shared-service models
• Identify opportunities to do things differently through technology and innovation
• Create a culture of accountability, pace and continuous improvement

Who are we looking for?

You’ll ideally be operating as a:

Account Director | Contract Director | Regional Account Director | Business Unit Director | Senior Operations Leader within Facilities Management or outsourced services .

The key requirement is genuine experience working across the public sector , whether that has been within:

You’ll need to demonstrate:

• Senior client and stakeholder management
• Multi-site or multi-contract leadership
• Strong commercial and financial capability
• Budget and P&L ownership
• Experience developing operational teams
• A track record of improving performance, retaining contracts or growing accounts

You don’t necessarily need to already be a Business Unit Director .

If you’re a high-performing Account Director who has successfully run complex public-sector contracts and feels ready to take ownership of an entire business unit, this could be a very strong next move.

Package

• Contributory pension
• Clear progression pathway
• Ongoing learning & development

The business is growing, ambitious and looking for someone who wants to make an impact rather than simply keep the wheels turning .

Interested?

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