Senior Performance Manager

Two brands. One team. ROVA Health is what happens when two established names in health and wellbeing stop running in parallel and start moving together. Built on over a century of Westfield Health Group heritage and driven by the belief that the way people live, work, and recover has fundamentally changed — we exist to do something about it. This is a platform with purpose, built by people who care about getting it right. If you're joining us, you're not just starting a new job. You're helping navigate what comes next.

SENIOR PERFORMANCE MANAGER

Navigate the unknown as a ROVA Experience Specialist

Four gyms, a pool, and a Multi-Use Games Area, and one person makes sure none of it ever looks like work.

At Rova Health, we design, deliver, and scale world-class corporate wellbeing experiences for high-profile partners, because operational excellence isn’t the goal, it’s the baseline. A flagship London Client needs someone who can run it that way, every single day.

As Senior Performance Manager, you’ll lead the on-site and strategic delivery of wellness services across our client’s campus: four gyms and studios, a swimming pool, and a Multi-Use Games Area, plus the team of Performance Coaches, instructors and operators who bring them to life. It’s an even split between hands-on facility leadership and multi-regional strategic execution; budgets, metrics, community-building, and a client relationship you’ll own end to end. High visibility. High stakes. Built for someone who reads the terrain and keeps moving.

Built for people who read a room, adapt on the fly, and keep the whole operation moving.

THE ROLE

Location: London, UK

Language Requirements: Fluent English.

Salary: Up to £55,000.00, dependent on experience

Benefits

• Health Cash plan
• Private Health Insurance
• Pension Scheme
• Retail discounts scheme
• Annual leave (25 days + bank holidays + Westfield Day)
• Electric Car Scheme
• Cycle to Work Scheme
• Annual Pay Review
• On site gym use
• Targeted Learning and Development opportunities

Contract Type: 12 months, fixed term, full time (40 hours)

What You Bring

• Bachelor’s degree in Kinesiology, Sports Science, Health & Exercise Studies, or a closely related field
• Minimum 5 years of strength coaching or personal training experience, ideally within premium environments.
• A proven track record managing and upskilling teams of fitness, health, or sports performance professionals.
• Real experience handling complex stakeholder relationships, owning annual budgets, and running multiple operational projects at once, in a fast-paced corporate setting.
• Advanced presentation and communication skills, the kind that turns complex health and operational data into something a stakeholder wants to hear.
• Exceptional customer service instincts, with client satisfaction treated as a top operational priority, not an afterthought.
• Genuine comfort with ambiguity; you can steer cross-regional initiatives and adjust the plan as the terrain changes.
• Industry-standard certification (CSCS, Certified Exos Performance Specialist, or FMS) plus an active CPR/AED certification.

Duties And Responsibilities

OPERATIONAL LEADERSHIP & FACILITY EXCELLENCE

• Direct daily operations across four gyms/studios, a swimming pool facility, and a Multi-Use Games Area, holding every site to impeccable standards of safety, cleanliness, and technical performance.
• Lead an extended team through senior site leaders who report directly to you.
• Instruct, motivate, and support clients toward their fitness and wellness goals, safely, professionally, and ethically.
• Own the site-level rollout of operational frameworks and staffing plans, keeping every site strictly aligned to contract and quality standards.

TEAM ARCHITECTURE & PEOPLE MANAGEMENT

• Provide direct management, mentoring, and support to a diverse team of Performance Coaches.
• Run regular performance evaluations and keep documentation that actually helps people develop.
• Build a supportive, high-performing team culture rooted in positive behaviours and shared rituals.
• Guide staff on service execution, blending quality frameworks with room for creative autonomy.

STRATEGIC CLIENT PARTNERSHIPS & STAKEHOLDER NAVIGATION

• Serve as the strategic partner and primary day-to-day point of contact for corporate client leadership.
• Communicate proactively, staying ahead of the client’s evolving needs rather than reacting to them.
• Partner with client leadership teams to align joint business plans and remove operational friction.
• Consistently exceed contract expectations — the standard, not the exception.

DATA, FINANCIALS & REPORTING

• Evaluate site-level operations, team performance, and client metrics against Rova Health and client objectives alike.
• Compile, analyse, and present operational data and impact metrics to executive stakeholders every month.
• Take complete accountability for site-specific annual budgets and commercial objectives.

EVENTS & INTERNAL COMMUNITIES

• Lead cross-functional engagement activity — wellness fairs, educational events, informational sessions — that build campus-wide awareness of what’s available.
• Design and run targeted activations (challenges, leaderboards, recovery labs) that pull new employee cohorts in.

ROVA Health is a trading name of Westfield Health and Wellbeing Ltd and High Five Health Promotion B.V., part of the Westfield Health Group. ROVA Health is a registered trademark. Westfield Health is a trading name of Westfield Contributory Health Scheme Ltd and is registered in England & Wales company number . Registered address: Westfield House, 60 Charter Row, Sheffield, S1 3FZ.

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