Senior Policy Administrator

About the Role

Our client is seeking a meticulous and experienced Senior Policy Administrator to join their fully remote operations team. This role is crucial for ensuring the accurate and efficient management of insurance policies throughout their lifecycle. You will be responsible for overseeing policy issuance, endorsements, renewals, and cancellations, providing exceptional service to clients and brokers. As a senior member of the team, you will also play a role in training junior staff and contributing to process improvements within a supportive, remote-first environment. This is an excellent opportunity for a seasoned administrator to make a significant impact.

Key Responsibilities

• Manage the end-to-end administration of insurance policies, including issuance, endorsements, renewals, and cancellations.
• Ensure the accuracy and completeness of policy data within the administration system.
• Liaise with underwriters, brokers, and clients to resolve queries and provide policy clarifications.
• Process policy changes and endorsements promptly and accurately.
• Assist in the training and mentoring of junior policy administrators.
• Contribute to the development and refinement of policy administration procedures and documentation.

Requirements

• Minimum of 4 years of experience in insurance policy administration.
• Strong understanding of policy lifecycle processes and insurance terminology.
• Proficiency in using insurance policy administration systems and Microsoft Office Suite.
• Excellent organizational skills and meticulous attention to detail.
• Strong communication and customer service skills, with the ability to work effectively remotely.
• Ability to prioritize tasks and manage workload efficiently in a fast-paced setting.

Benefits

• Competitive salary and regular performance reviews.
• Comprehensive health, dental, and vision insurance.
• Fully remote work setup with a dedicated home office allowance.
• Generous paid time off and company holidays.
• Opportunities for career growth and further training within the company.