Senior Product Manager, EU

Overview

We’re on a mission to make money work for everyone. We’re moving away from traditional banking complexity. Our product started as a prepaid card and has grown over the last 10 years in the UK to include personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards, with more to come. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and the get-paid-early feature, plus financial education on social media and award-winning customer service, we have a history of creating magical moments for our customers. We’re not about selling products — we want to solve problems and change lives through Monzo.

Location: Barcelona or London | Benefits: Product at Monzo

Responsibilities

You’ll play a key role by leading one or more cross-functional teams to define and deliver a strategy that helps customers make the most of Monzo. You’ll help build the platform, capabilities and app structure needed to optimise a customer’s in-app experience and engagement. As a member of Monzo’s product team, you’ll be responsible for defining the strategy and setting a high bar for impact and execution, requiring complex stakeholder alignment and coordination across multiple cross-functional teams.

Qualifications & Requirements

• Lead the charge: build a product vision and strategy for your area, ensuring alignment with Monzo’s goals and an exceptional customer experience.
• Communicate effectively: you inspire people with the product vision and share the right context with the right people at the right time.
• Collaborate seamlessly: partner with engineering, design, data, research, marketing and other teams across Monzo to create a strategy and deliver.
• Deliver impact: define, deliver and measure the impact of the customer-focused personalisation and discovery experiences you create.
• You are a seasoned product manager and have shipped world-class products at a fast growing company.
• You have launched a consumer product within an EU market.
• You're data-driven and have a track record of collaborating with machine learning experts or data scientists to define key metrics, run experiments, and deliver business impact.
• You can systematically break down and solve complex problems.
• You have good judgement and a track record of making good decisions in complex situations where there’s often no right answer.
• You have the urge and resilience to challenge the status quo and make things better, with creative ideas for how to do so.
• You can work effectively with a diverse range of people and working styles across engineering, design, data, user research, marketing, legal and compliance to get stuff done.
• You’re a great storyteller who can motivate, energise and inspire people toward a common goal.
• You’re passionate about building value for customers and not just achieving business results, and you’re excited about our mission at Monzo.
• You’re intellectually honest about your work's performance and continually strive for improvement.
• You’re a fast learner, humble and curious, and enjoy learning every day and sharing your knowledge and experience.

What’s In It For You

• Base salary range for this role is dependent on experience + benefits
• Barcelona, Spain or London (UK)
• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team
• Learning budget of £1,000 a year for books, training courses and conferences

Application Process

• Recruiter Call
• Initial Call with Hiring Manager
• Final Loop, consisting of x3 interviews to assess Project Walkthrough, Case Study and Leadership
• Follow up with hiring manager

Our average process takes around 5-6 weeks but we will always work around your availability.

We have guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to You can also use this email to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

If you are successful, we’ll work with you to find a start date. In some cases, there might be a delay in when you can be released from your current role so that things continue to run smoothly. We’ll communicate this and keep you updated.

Equal Opportunities

Equal opportunities for everyone. Diversity and inclusion are a priority for us and we’re committed to supporting all of our people to grow at Monzo. We foster an inclusive environment for all and encourage reading our 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without regard to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don’t need full or birth names at the application stage.

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