Senior Programme Manager: Product Enabling Capabilities Programme - 18 Months FTC

Location: Manchester, Birmingham , London & Bristol

Salary: Competitive

About the role

The Transformation Programme Manager will be accountable for leading, developing and delivering one of the top transformation programmes for Business.

The Common Capabilities programme is the ‘engine’ that is responsible for discovering, designing and building a set of re-usable, standardised capabilities, journeys and frameworks to underpin the launch of Strategic Products in both colleague and digital channels, faster and at a lower cost. The programme is a critical enabler to maximise Capex and ROI outcomes for the business, ensuring future products are standardised and delivering next‑generation customer experiences.

In this role you will use your knowledge of the cross‑programme capabilities and working relationships with the Commercial, Sales, Service, Product and Journeys functions to define and develop the end to end programmatics for all aspects of the programme.

What you’ll be doing

• Define scope for the ‘refreshed’ Product Enablers programme, ensuring clear principles and ways of working defined and adopted across teams
• Develop an end to end programme delivery model, balancing hybrid & agile working, clearly mapping route through from capability investment to product launches to business outcomes
• Ultimate accountability and direct line management responsibility for up to 4 project managers responsible for delivery of milestones on time, within budget and to agreed quality standards
• Consult closely with Product Managers and Project Managers to identify and communicate product roadmap trade offs
• Ensure robust risk controls and governance in place to achieve commercial outcomes
• Closely manage complex stakeholder engagement across BLT, programme sponsor and CEX, Sales and Service channels

Essential Skills / Experience

Skills you need:

• Strategic programme leadership and governance: Ability to define scope, shape delivery models, manage risks, and drive complex transformation programmes from concept through to measurable business outcomes.
• Stakeholder influence and decision-making: Strong communication and influencing skills, with the confidence to cut through complexity, challenge constructively, and shape decisions with senior stakeholders up to Senior Leadership Team level.
• Collaborative team leadership and delivery mindset: Ability to lead, coach and develop project teams, create a culture of continuous learning, and maintain momentum in challenging delivery and stakeholder environments.

Desirable Skills / Experience

Experience you would be expected to have:

• Experienced capability manager and/or project manager and/or strategic planning & governance manager
• Demonstrated ability to partner with executive level stakeholders – strong influencing ability to drive high impact decision making
• Deep familiarity with digital platforms and portfolio management tools to drive innovation
• Knocking down internal barriers and cutting through complexity to deliver
• Coaching and developing of project management team
• Personal resilience to continue to deliver in challenging stakeholder environment

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 15% on target bonus
• Health Care
• Car Allowance
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear - return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business - simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate - creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.

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