Senior Retail Sales Associate

About the Role

Our client is seeking a motivated and customer-focused Senior Retail Sales Associate to join their busy store in Birmingham . As a key member of the sales team, you will be instrumental in driving sales, providing exceptional customer service, and contributing to the overall success of the store. This role requires a proactive individual with a passion for retail and a commitment to exceeding customer expectations. You will play a vital part in creating a welcoming atmosphere and assisting customers in finding the products that best meet their needs, while also supporting junior team members.

Key Responsibilities

• Engage customers in a friendly and professional manner, understanding their needs and offering personalized product recommendations.
• Drive store sales performance by actively promoting products, special offers, and loyalty programs.
• Maintain a high standard of visual merchandising and store presentation, ensuring products are attractively displayed and the store is clean and organized.
• Handle customer transactions accurately and efficiently using the point-of-sale system.
• Assist in inventory management, including receiving stock, replenishing shelves, and participating in stocktakes.
• Provide guidance and support to new sales associates, sharing product knowledge and best practices.

Requirements

• Previous experience as a Retail Sales Associate , with a track record of achieving sales targets.
• Excellent customer service and communication skills, with the ability to build rapport with diverse clientele.
• A keen interest in retail products and trends.
• Ability to work effectively both independently and as part of a team.
• Flexibility to work various shifts, including weekends and public holidays.

Benefits

• Competitive hourly wage with opportunities for commission or bonuses.
• Staff discount on a wide range of retail products.
• Comprehensive training and development programs.
• A friendly and supportive working environment.
• Potential for career progression within the retail industry.