Senior Retail Sales Associate

About the Role

Our client is looking for a dedicated and customer-focused Senior Retail Sales Associate to join their team in Birmingham . In this role, you will be instrumental in providing exceptional service to customers, driving sales, and contributing to the overall success of the store. You will act as a brand ambassador, possessing in-depth product knowledge and offering personalized assistance. This is an excellent opportunity for an individual with a passion for retail and a desire to take on more responsibility, working in a supportive environment that values customer satisfaction and teamwork.

Key Responsibilities

• Engage with customers, understand their needs, and provide expert advice on products and services.
• Drive sales by actively promoting products, special offers, and loyalty programs.
• Maintain high standards of store presentation, including merchandising and cleanliness.
• Assist with stock management, including receiving deliveries and replenishing displays.
• Handle customer inquiries, returns, and exchanges efficiently and professionally.
• Support the store management team in achieving sales and operational goals.

Requirements

• Previous experience in a customer-facing retail role, with a proven track record of sales success.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Strong product knowledge or the ability to learn quickly.
• Ability to work effectively as part of a team in a dynamic retail setting.
• Reliable and punctual, with a strong work ethic.

Benefits

• Competitive hourly wage plus potential commission/bonus.
• Staff discounts on a wide range of products.
• Comprehensive training and development programs.
• Opportunities for advancement within the retail sector.
• A positive and collaborative team atmosphere in Birmingham .