Senior Revenues Officer

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across all UK.

We are currently recruiting for a Senior Revenues Officer for our client based in Islington.

Responsibilities for Senior Revenues Officer:

• Manage the billing, collection and recovery of Council Tax and Business Rates.

• Assess liability, exemptions, discounts, reliefs and hardship applications in line with legislation and Council policy.

• Handle complex customer enquiries and provide professional advice by telephone, email and in writing.

• Set up and monitor payment arrangements and take appropriate recovery action where required.

• Maintain accurate Council Tax and Business Rates records, including sensitive customer information.

• Investigate and resolve complex account issues, liaising with internal departments, other councils and external agencies.

• Identify cases for Section 13(A) discounts, hardship relief and write-offs and prepare reports for management.

• Trace absconders and support revenue collection and fraud prevention using appropriate systems.

• Support billing and recovery notices, exception reports and improvements to systems and processes.

• Attend Magistrates’ Court hearings when required and assist with evidence and customer guidance.

• Meet service targets, prioritise workloads and support colleagues across the Revenues Service.

Requirements for Senior Revenues Officer:

• Knowledge of Council Tax, Business Rates and local taxation legislation.

• Experience handling complex customer service enquiries, including difficult or confrontational customers.

• Experience dealing with complex revenues cases and understanding their impact on Council income.

• Ability to interpret legislation and Council policy when making decisions.

• Strong organisational, numerical and problem-solving skills, with the ability to meet targets and deadlines.

• Excellent written and verbal communication skills.

• Ability to work independently, take ownership of issues and use initiative.

• Ability to maintain accurate and secure computer records and handle sensitive information.

• Ability to work effectively with internal departments, external agencies and customers.

• Commitment to high-quality customer care while achieving income collection and recovery objectives.

• Ability to comply with GDPR, Council policies and other relevant requirements.

• Enhanced DBS

Working Pattern: 4 days remote and 1 day in the office

Working Hours: 35hours/week