Senior Sales Associate

About the Role

Our client is looking for a highly motivated and customer-focused Senior Sales Associate to join their flagship store in Coventry . In this role, you will be a key player in delivering an outstanding customer experience, providing expert product knowledge, and contributing to the store's sales targets. You will act as a role model for other team members, assisting the store management with daily operations and mentoring junior staff. This position is crucial for maintaining the store's reputation for excellence and ensuring customer loyalty in the vibrant retail landscape of Coventry .

Key Responsibilities

• Engage with customers to understand their needs and provide personalized product recommendations.
• Drive sales by actively promoting products and special offers.
• Handle customer inquiries, complaints, and returns efficiently and professionally.
• Assist with stock management, including receiving deliveries and maintaining inventory accuracy.
• Support the Store Manager in daily operations, visual merchandising, and team supervision.
• Maintain a thorough understanding of products, promotions, and company policies.

Requirements

• Previous experience as a Sales Associate or similar retail role, preferably with supervisory experience.
• Demonstrated success in achieving sales targets.
• Excellent communication and interpersonal skills.
• A passion for customer service and building customer relationships.
• Ability to work effectively as part of a team in a busy retail environment.
• Availability to work flexible hours, including weekends and evenings in Coventry .

Benefits

• Competitive salary and commission opportunities.
• Significant staff discount across a wide range of products.
• Opportunities for training and advancement to management roles.
• A supportive and dynamic team environment.
• Regular product knowledge updates and sales training.
• Pension contributions.