Senior Salesforce Administrator
- london, england, United Kingdom
- Contract
- £90 - £130 Per Hour
Job Description
This is an opportunity to join a business undergoing significant Salesforce enhancement and optimisation. They are looking for a senior Salesforce expert who can take ownership of their Service Cloud environment, drive best practice across deployments and governance, and act as a trusted partner to key stakeholders across the organisation.
The Company
They are a well-established organisation with a strong customer-focused operation and a mature Salesforce ecosystem. Salesforce plays a critical role in supporting customer service and operational teams, making this a highly visible position within the business. The successful contractor will have the opportunity to influence platform strategy, improve processes, and deliver meaningful enhancements across the environment.
The Role and Deliverables
- Act as the primary Salesforce subject matter expert and key point of contact for stakeholders across the business.
- Own the health, stability, performance, and governance of the Salesforce Service Cloud environment.
- Manage deployments, release processes, and environment management activities using modern DevOps practices.
- Deliver enhancements from requirements gathering through to configuration, testing, deployment, and user adoption.
- Lead data backup, retention, and archiving activities to support platform integrity and compliance.
- Support customer service initiatives and wider Salesforce project work as required.
Your Skills & Experience
- Strong expertise in Salesforce Service Cloud administration and platform management.
- Proven experience working as a senior Salesforce SME and trusted business partner.
- Hands-on experience with Salesforce DevOps practices, release management, and deployment governance.
- Strong knowledge of GitHub and Gearset for source control and deployment management.
- Experience using Salesforce Developer Console within a complex Salesforce environment.
- Understanding of environment comparison, deployment planning, and change control processes.
- Ability to gather requirements directly from stakeholders and translate them into effective Salesforce solutions.
- Comfortable leading enhancements through the full delivery lifecycle.