Senior Second-Line IT Support Analyst

Itrm in Sidcup is seeking a dedicated IT Service Desk professional to progress and resolve calls within SLA, acting as the single point of contact for clients and ensuring timely updates.

This demanding role involves administration of customer infrastructure, delivering second-line support, and proactive maintenance across Windows Server, Azure, Exchange/Office 365, and network tech, with occasional on-site work and out-of-hours rota.

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