Senior SMR Technician
- newport, wales, United Kingdom
- Permanent·On-site
- Full time
Job Description
Job Description
Field based - with regional and national travel required. As a trusted technical specialist, you will: Support Centres in the Field.
- Respond to urgent and planned technical callouts.
- Deliver on-site diagnosis, repair and validation including road testing.
- Provide rectification backup to support customer experience if things go wrong.
- Collaborate closely with centre teams to prioritise and resolve issues Coach & Develop Others.
- Provide guidance and mentoring to technicians across the network.
- Build confidence and technical capability within centre teams.
- Support technical investigations and customer queries with clear insights Shape Continuous Improvement.
- Share insights on emerging faults and trends.
- Contribute to technical bulletins and training materials.
- Act as a key link between field experience and internal teamsLead Technical Excellence.
- Carry out advanced diagnostics across mechanical and electrical systems.
- Resolve complex, intermittent, and misdiagnosed faults with precision.
- Perform major repairs including engine, transmission, and high-voltage systems.
- Apply high-voltage isolation procedures confidently.
- Replace and repair EV components (inverters, compressors, etc. )
- Maintain full compliance with EV safety protocols.
The Day to Day
We're looking for an experienced Senior Field Technician to join our expert field team, supporting centres across the UK with advanced diagnostics, technical problem-solving, and specialist repair work.
This is a high-impact, hands-on role where youll work across ICE, hybrid, and electric vehicles, acting as the go-to technical expert and helping keep our customers safe on the road.
Who we're looking for
Youre a skilled problem-solver who thrives in a fast-paced, independent role and wants to support others in developing technical skills and knowledge.
- Strong expertise across ICE, hybrid, and EV systems.
- Advanced fault-finding and diagnostic capability.
- Comfortable using specialist tools and diagnostic equipment.
- Able to work independently and manage your workload.
- A confident communicator who can translate technical issues clearly.
- Passionate about supporting and developing others.
- Committed to health, safety, and high standards of workmanship.
- A continuous learner with a positive, solutions-focused mindset
Required Qualifications, Certificates or Licences.
- Full UK Drivers Licence.
The Perks
- Retail discounts at supermarkets and high street brands.
- Up to 50% off Kwik Fit services.
- Wagestream access your wages early.
- Free eye tests and discounted glasses.
- 24/7 online GP service.
- Cycle-to-work scheme.
- Free mortgage advice.
- Life assurance.
- Employee Assistance Programme.
- Full-pay paternity leave.
About us
If you thrive on solving complex problems, enjoy working autonomously, and want to make a real impact across a national network this is your opportunity.
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