Senior Support Coordinator

About the Role

Our client is seeking a highly organised and empathetic Senior Support Coordinator to join their expanding team, operating on a fully remote basis to serve individuals across Northern Ireland . This vital role involves coordinating comprehensive support services for clients with complex needs, ensuring seamless delivery and proactive management of their care packages. You will be a key point of contact, working closely with clients, their families, and a network of external agencies to facilitate positive outcomes and promote independence. This position offers the flexibility of remote work, allowing you to contribute from anywhere within Northern Ireland while making a substantial difference.

Key Responsibilities

• Coordinate and manage a caseload of clients, developing and reviewing personalised support plans.
• Liaise with a range of health and social care professionals, statutory bodies, and third-sector organisations.
• Conduct thorough needs assessments and risk assessments to ensure appropriate support is in place.
• Monitor the effectiveness of support services, identifying areas for improvement and implementing necessary changes.
• Provide guidance and support to junior members of the coordination team.
• Maintain accurate and up-to-date client records using digital systems.

Requirements

• Significant experience in social care, disability services, or a related field, with at least two years in a coordination or supervisory role.
• A deep understanding of the challenges faced by individuals with complex needs and their families.
• Excellent organisational, planning, and time management skills.
• Strong communication and interpersonal abilities, with the capacity to build rapport remotely.
• Proficiency in using digital case management software and standard office applications.
• A proactive approach to problem-solving and a commitment to continuous service improvement.

Benefits

• Fully remote working arrangement offering excellent work-life balance.
• Competitive salary and benefits package.
• Opportunities for professional development and further training in areas such as safeguarding and mental health.
• A supportive and collaborative virtual team environment.
• The chance to significantly enhance the lives of individuals across Northern Ireland through impactful coordination.