Senior Support Officer

About the Role

Our client seeks an experienced and motivated Senior Support Officer to join their dynamic team in Cardiff . This role requires a dedicated individual to provide advanced support to clients and supervise junior members of the care team, contributing to the overall effectiveness and quality of services. You will be involved in complex case management, crisis intervention, and developing tailored support strategies. This position is ideal for a seasoned professional looking to take on more responsibility, mentor others, and play a key role in shaping service delivery within the Cardiff community, with a blend of office-based and remote working flexibility.

Key Responsibilities

• Provide specialist support and guidance to clients with complex needs.
• Supervise and mentor a team of support workers, offering training and performance feedback.
• Develop and implement comprehensive care and support plans in collaboration with clients and stakeholders.
• Conduct assessments and risk evaluations to ensure client safety and well-being.
• Manage a complex caseload, ensuring all clients receive appropriate and timely interventions.
• Contribute to service development and quality improvement initiatives.

Requirements

• Significant experience in community care, social work, or a related field.
• Demonstrable experience in supervising or mentoring junior staff.
• Strong understanding of safeguarding procedures and best practices in care.
• Excellent assessment, planning, and intervention skills.
• Ability to manage sensitive information and maintain professional boundaries.
• Relevant qualification in Health and Social Care or equivalent is essential.

Benefits

• Attractive salary package with opportunities for advancement.
• Hybrid working model offering flexibility.
• Extensive training and continuous professional development.
• Generous annual leave entitlement.
• A collaborative and supportive work environment in Cardiff .