Senior Support Operations Manager - Hybrid, Offshore

Liberty Blume in Leeds is seeking a Support Team – Senior Manager to oversee day-to-day service delivery in a hybrid role. You will lead a predominantly offshore team, ensuring accountability for service performance across bespoke products.

The ideal candidate will have significant experience in managing technical support, a strong understanding of incident management, and a proven ability to deliver against SLAs and KPIs. Benefits include a competitive salary, annual leave, and access to well-being initiatives.

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