Senior Technical Application Specialist (Customer Communications)

Senior Technical Application Specialist (Customer Communications)

Location: Halifax or Edinburgh (Hybrid – 2 days onsite)

Contract: 12 Months

We're recruiting an experienced Senior Technical Application Specialist to support large-scale customer communications transformation within a highly regulated enterprise environment.

You'll lead technical initiatives across customer communications platforms, helping deliver scalable, secure, and customer-focused communication solutions while working closely with business and technology teams.

Responsibilities

* Lead technical delivery across customer communications platforms

* Support customer communication transformation programmes

* Provide technical leadership and architecture guidance

* Design document composition and orchestration solutions

* Resolve complex production issues and perform root cause analysis

* Lead proof-of-concepts and innovation initiatives

* Mentor technical team members

* Collaborate with business, architecture, and engineering teams

* Manage cross-functional dependencies

* Promote best practices and governance

Essential Skills

* Customer Communications Management (CCM)

* Precisely DOC1

* EngageOne

* FIS CSF

* OpenText Exstream

* Quadient Inspire

* Document Composition

* Post Composition

* Document Orchestration

* Banking / Insurance / Financial Services

* Stakeholder Management

* Technical Leadership

Desirable Skills

* AFP

* PDF

* Web Technologies

* Digital Communication Frameworks