Senior Technical Business Analyst - AI & Loss Adjusting Transformation

Senior Technical Business Analyst - AI & Loss Adjusting Transformation

Crawford and Company

London, United Kingdom

Permanent

Full time

Competitive

Job Description

Redefine delivery in loss adjusting platforms by using AI as the default way of working across analysis, design, and implementation. Focus: speed, technical depth, and hands‑on execution across claims, billing, and payment flows. Hands‑on role combining:

• AI-driven analysis & specification
• Deep technical system analysis (incl. legacy VB6/VB98)

Responsibilities

AI-First Analysis & Build

• Use AI (e.g., Claude Sonnet) to generate:
• User stories
• Acceptance criteria
• Functional specs
• UI mockups

Most work is executed through AI (manual approaches are exception)

Accelerate analysis, specification generation, and delivery workflows using AI-assisted processes

Technical System Analysis

• Analyse complex claims & loss adjusting systems
• Backend analysis including SQL, stored procedures, data mapping and impact assessments
• Support production issue analysis, operational stability, and root cause investigations
• Produce implementation-ready technical documentation for both technical and non-technical stakeholders

Loss Adjusting Flows

• Work across: FNOL Triage & assignment, Field adjusting, Billing & invoicing, Trust & payment handling, Settlement

AI-Generated UI + Code

• Generate UI mockups using AI
• Translate mockups into working Angular code using AI
• Independently validate and refine production-ready Angular output
• Support scalable reusable component-based front‑end architecture

Delivery Execution

• Work directly with engineers
• Ensure outputs are immediately buildable
• Work closely with Product Owners, business stakeholders, and developers across the delivery lifecycle
• Support sprint planning, backlog refinement, and Agile delivery workflows

Qualifications

Essential:

• Experience in loss adjusting / complex claims environments (real process exposure)
• Proven ability to generate and refine Angular code using AI
• Strong technical analysis capability (backend + database level)
• Experience with legacy system (VB6/VB96)
• Proven hands‑on use of AI to generate: Requirements, Specifications, UI mock‑ups

Desirable:

• AI used as a primary working method
• Strong technical + domain depth (not a traditional BA)
• Focus on speed, clarity, and execution
• Experience collaborating with globally distributed teams across UK, Canada, Australia, and Europe

Technical Skills

• AI-assisted analysis & specification (Claude Sonnet / similar)
• Loss adjusting & claims platforms
• Legacy VB6/VB98 systems
• SQL & backend analysis
• Angular (AI-generated reusable component architecture)
• UI/UX (AI-generated workflows & mock‑ups)
• Azure DevOps
• SQL Server Management Studio
• SQL Profiler
• Visual Studio Code
• Git & Git Actions
• Data mapping & impact assessment
• Stored procedure analysis

About Us

Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities. With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this One Crawford.

In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. To find out more about working at Crawford & Company, take a look here.

Our Commitment to Inclusion

At Crawford & Company we are committed to creating an inclusive work environment. We don't just talk about diversity and inclusion; we aim to infuse it into everything we do - underpinning our strategy with three core elements: Consciousness, Capability, Culture.

We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process. If you have an accommodation need, please email as soon as possible to make any reasonable adjustments.

#J-18808-Ljbffr