Senior Technician - Infrastructure

Senior Ifrastructure Technician

£20.44 per hour

Monday - Friday 37.5 hours

Temporary Contract

Norwich

We are looking for an experienced Senior Infrastructure Technician to provide third-line technical support The role will be responsible for maintaining and supporting critical digital infrastructure, including EOC systems, Windows server infrastructure, LAN/WAN networks, telephony and business applications.

You will act as a senior technical resource within the Digital Team, supporting complex technical issues, maintaining system availability and contributing to infrastructure, security, asset management and digital projects.

Key Responsibilities

Provide third-line technical support across networks, hardware, software, telecommunications and critical EOC systems. Manage the daily maintenance, monitoring and availability of Trust-wide digital infrastructure. Act as a senior technical resource, supporting and advising first- and second-line technicians. Diagnose and resolve complex technical issues, escalating to third-party suppliers where required. Plan and deliver system upgrades, repairs, maintenance and technical improvements. Monitor system and network health and ensure issues, risks and incidents are appropriately escalated. Support technical workstreams within digital and infrastructure projects. Provide technical advice to managers and users on systems, infrastructure and resilience. Assist with the specification and procurement of hardware, software and digital systems, ensuring value for money. Maintain IT asset records, supplier information and contracts. Support information governance, digital security and compliance requirements. Provide technical training and guidance to users when required. Participate in the on-call rota and provide technical support during major incidents. Deputise for the Digital Delivery Manager (Infrastructure) when required. Manage and prioritise your own workload while supporting wider Digital Team requirements.

What We're Looking For

The ideal candidate will have strong experience in third-line infrastructure support, with a broad technical understanding of networks, servers, hardware, telephony and business-critical applications. You will be confident troubleshooting complex issues, working with suppliers and supporting technical projects within a fast-paced environment.

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