Service Advisor | Worthing

Service Advisor

Are you a customer service professional looking to take the next step with a leading automotive network in Worthing? Join a prominent retail group representing world-class brands, offering a state-of-the-art workshop environment, unmatched career progression, and up to £42,000 per year.

About Us

We are a prominent automotive retail group with over 20 years of expertise representing world-class brands across the South of England. Our Worthing dealership is a state-of-the-art facility dedicated to providing an efficient, professional, and transparent level of care. We operate with a "customer-first" philosophy, supported by a team of factory-trained technicians and a commitment to excellence. When you join our group, you aren’t just joining a dealership; you’re joining a network built on trust, quality, and a passion for innovation.

What is in it for you:

• Salary: £30,000 – £42,000 per year (depending on experience) + bonus opportunities
• Hours: Full-time standard dealership shift pattern
• Perks: 25 days holiday plus bank holidays, structured career development & training programs, employee reward schemes, and long-term job security within an established dealer network

What you will be doing:

• Managing the customer journey from initial vehicle drop-off through to final collection, providing regular status updates throughout the day
• Handling inbound and outbound communications regarding vehicle maintenance, repairs, and workshop bookings
• Identifying and upselling value-added products and services (such as service plans, tyres, and accessories) tailored to customer needs
• Collaborating with factory-trained technicians to explain repair requirements clearly to customers
• Utilizing Keyloop and RTC systems to manage daily workshop schedules and customer records efficiently

Requirements:

• Previous experience as an Automotive Service Advisor is essential
• Proficiency with Dealer Management Systems (Keyloop/Kerridge, RTC, or similar) is highly desirable
• Exceptional interpersonal and communication skills with a professional telephone manner

Commutable Locations:

This role is based in Worthing, making it an easy commute from Brighton, Hove, Littlehampton, and Chichester.

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