Service Advisor

Role: Service / Parts Advisor

Contract: Perm

Hours: Days

Salary: £35,000 (DoE)

Location: Aylesford, Kent

What's in it for you?

• Permanent role within a well known, global construction plant manufacturer
• Excellent Pension
• Excellent salary and working culture
• A modern, clean working environment

Client Summary: A well known, leading manufacturer of Heavy Plant and Compaction Machinery for use on soil, asphalt and refuse. Including, Asphalt Rollers, Single Drum Rollers, Pavers, Feeders, Planers and Stabilisers.

Position Summary:

• Manage and coordinate all service and parts activities for National Accounts, ensuring KPIs set out in service agreements are being met.
• Provide regular communication and updates.
• Provide support for the Service and Parts Team.

Main Duties

• Response to incoming messages (phone, emails) within time limits set out in SLAs
• Coordinate solutions with Service Controller and 3rd party suppliers
• Provide regular updates during the machine down scenario
• Ensure all documentation is provided in line with SLAs
• Monitor parts spent and work with Parts Manager on increasing parts penetration
• Monitor and manage Service Contracts
• Log quality and technical issues on Internal Ticketing System
• Provide regular reports on machine downtime, turnaround times, failure types to Service and Solutions Manager
• Attend regular review meetings

Requirements

• Experience as a Service or Parts Advisor, Service Administrator, Service Controller or similar role in plant, agriculture or commercial vehicles with basic technical understanding
• Excellent communication, telephone and negotiation skills Microsoft Office (Excel, Outlook, Teams)
• SAP Experience preferred but not essential

Interested? Please send your CV to (url removed)