Service Advisor

The Role

The Brindley Group are looking to recruit an experienced and customer-focused Service Advisor to join our growing aftersales team based on West Street in Wolverhampton.

Honda/LEPAS/XPENG Wolverhampton

Job Summary

Pay: £32,000 OTE per year

The Role

The Brindley Group are looking to recruit an experienced and customer-focused Service Advisor to join our growing aftersales team based on West Street in Wolverhampton.

In this dynamic role, you will be central to delivering first-class customer care across a diverse portfolio, looking after our loyal Honda customer base while taking the lead on our two newest, high-tech brand additions: XPENG and LEPAS. This is a fast-paced and customer-focused role suited to an organised, energetic and professional individual who enjoys working with people and thrives in a busy dealership environment where no two days are the same.

The successful candidate must be capable of managing a busy front‑of‑house environment where attention to detail, communication and customer satisfaction are essential to success. You will oversee customer bookings, workshop coordination and service communication, ensuring every customer receives a seamless and professional experience from start to finish.

You will be expected to create a positive first impression for customers visiting the dealership while maintaining excellent operational standards throughout the service department. Daily responsibilities will include booking vehicles into the workshop, liaising with technicians, updating customers on vehicle progress and ensuring all customer queries are handled professionally and efficiently.

A key part of the role will involve managing and improving every stage of the customer journey, from initial booking and vehicle drop‑off through to repair completion and vehicle handover.

Key Responsibilities

• Welcoming customers and creating a professional first impression
• Managing vehicle bookings for servicing, maintenance and repairs
• Liaising closely with the workshop team to ensure efficient scheduling
• Keeping customers updated throughout the repair and service process
• Identifying additional work and gaining customer authorisation professionally
• Managing customer queries and resolving issues effectively
• Delivering a smooth and professional vehicle handover experience
• Supporting the aftersales team in achieving excellent customer satisfaction

This role requires someone who can combine excellent customer service skills with organisation, professionalism and adaptability. We are looking for a motivated team player who enjoys delivering outstanding customer experiences and wants to continue developing within a modern dealership environment.

About You

• Minimum 2 years’ experience as a Service Advisor within the motor industry
• Excellent communication and customer service skills
• Strong organisational skills and attention to detail
• Ability to work confidently within a fast‑paced, target‑driven environment
• Professional, well‑presented and motivated attitude
• Experience using dealer management systems such as Pinnacle or Pinewood would be advantageous
• Strong ability to manage workload and prioritise effectively
• Full UK driving licence preferred

What We Offer

• Competitive salary
• Company pension
• Employee discount
• Life insurance
• Ongoing manufacturer training and development
• Career progression opportunities within Brindley Group
• Supportive and professional working environment

If you thrive in a fast‑paced environment and are eager to be at the forefront of automotive innovation and customer service, we would love to hear from you!

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