Service Advisor

Service Advisor Franchised Motor Dealership - Wimbledon area 42.5 Hours per Week Mon-Fri 9am-6pm, 1 in 2 Saturdays 8am-1pm Salary from £32,200 DOE Bonus Excellent Benefits Our client, a successful and well-established main dealer, is looking to recruit an experienced Service Advisor to join their friendly and supportive aftersales team. This is an excellent opportunity for someone with a strong customer service background and at least 1 year of main dealer experience who is looking for long-term career progression within a respected automotive group. You'll be joining a business that genuinely values teamwork, communication and professional development. Each dealership operates like its own close-knit family, while also benefiting from the opportunities and stability of a larger dealer network.

The Role

As a Service Advisor, you will be the key link between customers and the workshop, ensuring every customer receives an outstanding experience from booking through to vehicle handover.

Key responsibilities

• Managing customer bookings and service enquiries
• Advising customers on maintenance and repair requirements
• Upselling additional work where appropriate
• Maintaining accurate records and handling confidential information
• Working to deadlines in a busy aftersales environment
• Delivering exceptional customer service at all times

We are looking for someone who can demonstrate

• A minimum of 1 year's main dealer Service Advisor experience
• Excellent communication and interpersonal skills
• Experience within a customer service or sales environment
• Drive, commitment and enthusiasm
• The ability to work as part of a team while taking ownership of customer relationships
• A proven track record of delivering outstanding customer service
• Residence within a commutable distance of Wimbledon

Salary & Bonus

Starting salary from £32,200 depending on experience Performance-related bonus scheme

Benefits

• Industry-leading package
• 33 days annual leave including bank holidays
• Annual leave purchase and sale scheme
• Pension scheme and life assurance
• Vehicle purchase scheme
• Discounts on service, bodyshop and parts
• One paid volunteer day per year for a charity of your choice
• Cycle to Work scheme
• Access to the Perks at Work discount platform

Training & Development

Comprehensive training and development programme Residential induction academy Genuine career progression opportunities within a major dealer group Long-term job security and support from an experienced management team

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