Service Advisor
- stratford upon avon, england, United Kingdom
- Permanent·On-site
- Full time
- £28 - £35 Per Hour
Job Description
Service Advisor
Location: Stratford - Upon - Avon
Salary: Competitive Salary + £35,000 OTE Bonus
Hours: Full-Time, Permanent
Looking for your next opportunity in a busy, dealership where your customer service skills are genuinely valued?
This is an excellent opportunity for an experienced Service Advisor / Automotive Service Advisor to join a successful dealership in Stratford. You'll be the vital link between customers and the workshop, ensuring every customer receives a first-class experience from booking through to vehicle collection.
Working within a supportive Aftersales team, you'll benefit from ongoing manufacturer training, career development opportunities and the chance to build a long-term career with a well-established automotive retailer.
What's In It For You?
- Competitive Basic Salary with Bonus Potential
- Manufacturer Training & Accreditation
- Genuine Career Progression Opportunities
- Employee Discounts on Vehicles, Servicing & Parts
- Supportive Team Environment
- Long-Term Career Stability
The Role
As a Service Advisor, you'll be responsible for delivering an exceptional customer experience while ensuring the workshop operates efficiently.
- Welcoming customers and discussing their servicing and repair requirements
- Booking vehicles into the workshop and managing repair schedules
- Liaising with technicians throughout the repair process
- Keeping customers updated on vehicle progress and obtaining repair authorisations
- Preparing accurate repair orders and invoices
- Promoting additional products and services where appropriate
- Delivering outstanding customer service from vehicle drop-off through to collection
- Building long-lasting customer relationships to encourage repeat business
About You
We're looking for someone who has:
- Previous experience as a Service Advisor / Automotive Service Advisor / Aftersales Advisor
- Excellent communication and customer service skills
- Strong organisational skills with the ability to prioritise a busy workload
- A positive, team-focused attitude
- Good IT and administrative skills
- Full UK Driving Licence (preferred)
- Automotive experience is highly desirable, although candidates with strong customer service experience looking to move into the motor trade may also be considered.