Service Advisor
- guildford, surrey, GU1, United Kingdom
- Permanent·On-site
- Full time
Job Description
Service Advisor
Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first. Location: Guildford Salary: £32,000 Basic Salary | OTE £38,000 Hours: Monday to Friday, 8:00am - 6:00pm (One Early Finish Per Week) | Saturday on Rota Job Type: Full-Time, Permanent
Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your career can continue to progress? If you're an experienced Service Advisor looking to join a successful main dealership, this is an excellent opportunity to become part of a professional and supportive aftersales team. Offering a competitive salary, achievable bonus, excellent employee benefits, and genuine opportunities for career progression, this role is ideal for someone who enjoys delivering exceptional customer service in a fast-paced environment. As the first point of contact for customers, you'll play a key role in ensuring every customer receives a first-class experience while helping to maximise workshop efficiency and aftersales performance.
What'S In It For You?
- £29,000 Basic Salary
- OTE £35,000
- Generous Annual Leave, Increasing with Length of Service
- Enhanced Family Leave
- Techscheme for Discounted Technology Purchases
- Eyecare Vouchers
- Smart Health - 24/7 GP & Wellbeing Support
- Dental Insurance
- Optional Critical Illness Cover
- MyView PayNow - Access Your Earned Pay Early
- Free Will Writing Service
- Flexible Life Assurance
- Partner Life Assurance
- Discounted Gym Memberships
- Travel Insurance
- Home & Technology Vouchers
- Retail & Lifestyle Discounts
- Ongoing Training & Career Development
- Full-Time, Permanent Position
The Role
As a Service Advisor, you'll xwwtmva be responsible for delivering an outstanding customer experience while ensuring the efficient day-to-day operation of the service department. Key responsibilities include:
- Booking customer vehicles in for servicing, maintenance, and repairs
- Ensuring efficient workshop loading by liaising closely with the workshop team
- Keeping customers informed throughout the repair process
- Advising customers on additional work required and associated costs
- Upselling service plans, maintenance work, and aftersales products where appropriate
- Preparing estimat...