Service Advisor

Service AdvisorFranchised Motor Dealership - Cambridge
Our client is looking for a driven, experienced Service Advisor to join their prestigious aftersales department. The ideal candidate will work to deadlines, handle sensitive and confidential information, and excel in communication and selling/customer service environments. A strong people background, drive, commitment, enthusiasm, and a willingness to contribute to the team and customers are essential.

Responsibilities

• Manage service appointments and customer inquiries, ensuring timely and accurate scheduling.
• Handle confidential customer and vehicle information with discretion.
• Communicate effectively with customers, providing clear information on service needs and recommendations.
• Assist in sales of parts, services, and vehicle-related products.
• Collaborate with service technicians and dealership staff to ensure full customer satisfaction.

Qualifications

• Proven experience as a Service Advisor or in a similar customer‑service role within the automotive industry.
• Excellent communication and interpersonal skills.
• Strong selling and customer service acumen.
• Ability to work to deadlines and manage multiple priorities.
• Commitment to high standards of customer care and professional conduct.

Benefits

• Salary: Basic up to £32,000
  OTE: £40,000
• Working hours: Monday to Friday 8am – 6pm, 1 in 3 Saturdays.
• Competitive discounts on new and used cars, plus servicing offers.
• Company pension scheme.
• Mandatory self‑care support and 24/7 access to healthcare professionals.
• Referral bonus for successful hires.
• Ongoing training and development opportunities.

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