Service Advisor

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Service Advisor

Franchised Motor Dealership - Abingdon

Salary: £28,000 Basic - £31,000 OTE

Driver Licence Required: Yes

We are currently recruiting for an experienced and customer-focused Service Advisor to join a successful motorcycle dealership in Abingdon.

This is an exciting opportunity for someone with a passion for motorcycles and a strong background in customer service to become an integral part of a busy Aftersales and Service Department.

The Role

As a Service Advisor, you will be responsible for delivering an exceptional customer experience throughout the service and repair process.

You will act as the key link between customers and the workshop, ensuring all work is communicated clearly and efficiently while maintaining the highest standards of customer service.

Your responsibilities will include:

Welcoming customers and managing their service and repair requirements

Booking vehicles into the workshop and managing customer appointments

Providing customers with clear updates throughout the repair process

Liaising closely with technicians and the workshop team

Preparing and providing accurate estimates and invoices

Processing customer payments

Managing walk-in customers and enquiries

Promoting additional aftersales opportunities where appropriate

Supporting the sale of clothing, merchandise and accessories

Ensuring parts requirements are met and stock levels are maintained

Checking deliveries and storing parts correctly

Pre-picking parts for workshop jobs to ensure a smooth workflow

Ensuring customer expectations are consistently exceeded

This is a Monday-Friday role, 42.5 hours per week.

About You

We are looking for a confident and professional Service Advisor who enjoys working with customers and has a genuine passion for motorcycles.

Previous experience within a service, aftersales, automotive or motorcycle environment would be highly advantageous. xwwtmva Experience working with premium or high-end brands would also be beneficial.

You will ideally have:

Proven customer service experience

Excellent communication and interpersonal skills

Strong organisational and administration skills

The ability to manage multiple priori
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