Service Advisor

Service Advisor Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description. Location: Stratford - Upon - Avon Salary: Competitive Salary + £35,000 OTE Bonus Hours: Full-Time, Permanent Looking for your next opportunity in a busy, dealership where your customer service skills are genuinely valued? This is an excellent opportunity for an experienced Service Advisor / Automotive Service Advisor to join a successful dealership in Stratford. You'll be the vital link between customers and the workshop, ensuring every customer receives a first-class experience from booking through to vehicle collection. Working within a supportive Aftersales team, you'll benefit from ongoing manufacturer training, career development opportunities and the chance to build a long-term career with a well-established automotive retailer. What's In It For You?

• Competitive Basic Salary with Bonus Potential Manufacturer Training & Accreditation Genuine Career Progression Opportunities Employee Discounts on Vehicles, Servicing & Parts Supportive Team Environment Long-Term Career Stability

The Role

As a Service Advisor, you'll be responsible for delivering an exceptional customer experience while ensuring the workshop operates efficiently. xwwtmva Your responsibilities will include:

• Welcoming customers and discussing their servicing and repair requirements
• Booking vehicles into the workshop and managing repair schedules
• Liaising with technicians throughout the repair process
• Keeping customers updated on vehicle progress and obtaining repair authorisations
• Preparing accurate repair orders and invoices
• Promoting additional products and services where appropriate
• Delivering outstanding customer service from vehicle drop-off through to collection
• Building long-lasting customer relationships to encourage repeat business

About You

We're looking for someone who has:

• Previous experience as a Service Advisor / Automotive Service Advisor / Aftersales Advisor Excellent communication and customer service skills Strong organisational skills with the ability to prioritise a busy workload A positive, team-focused attitude Good IT and administrative skills Full UK Driving Licence (preferred) Automotive experience is highly desirable, although candidates with strong customer service experience looking to move into the motor trade may also be considered.

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