Service Advisor

SERVICE ADVISOR

Location: Bolton

Salary: Up to £28,000 Basic Salary | OTE £36,000 Uncapped

Job Type: Full-Time, Permanent

Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your work-life balance is respected?

This is an excellent opportunity for an experienced Service Advisor to join a busy and successful dealership environment where customer satisfaction is at the heart of everything they do.

With uncapped bonus potential, a supportive team culture, and a reduced Saturday rota following training, this role offers both financial reward and long-term career stability.

If you enjoy building customer relationships, managing a fast-paced workload, and being rewarded for delivering exceptional service, this could be the perfect next step in your automotive aftersales career.

WHAT'S IN IT FOR YOU?

• Up to £28,000 Basic Salary
• Uncapped OTE of £36,000
• Monday to Friday Working Hours
• 1 in 2 Saturday Mornings, Reducing to 1 in 3 Following Training
• Full-Time, Permanent Position
• Established and Supportive Team Environment
• Ongoing Training & Development
• Career Progression Opportunities
• Long-Term Job Stability

THE ROLE

As a Service Advisor, you will be the key point of contact between customers and the workshop, ensuring every customer receives a professional and seamless service experience from booking through to vehicle collection.

Key responsibilities include:

• Managing service and repair bookings efficiently
• Coordinating workshop loading to maximise productivity
• Keeping customers updated throughout the repair process
• Identifying and upselling additional work where appropriate
• Promoting service plans, maintenance packages and special offers
• Liaising closely with technicians and the workshop team
• Ensuring all customer requirements are handled to a high standard
• Delivering exceptional customer service at every stage of the journey

ABOUT YOU

We're keen to hear from candidates who can demonstrate:

• Previous experience as a Service Advisor within the automotive industry
• Strong customer service and communication skills
• Proven experience upselling products, services or additional work
• Experience using Kerridge, 1 Link, Pinnacle or a similar Dealer Management System (DMS)
• The ability to work effectively in a busy, fast-paced environment
• Excellent organisational and administrative skills
• A positive, professional and customer-focused attitude
• Full UK Manual Driving Licence (subject to licence checks)

Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Service Receptionist or Automotive Service Advisor.

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