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Service Advisor
- orpington, england, United Kingdom
- Job type not listed
- £35 - £40 Per Hour
Job Description
Service Advisor Vacancy
We are recruiting for a Service Advisor, Automotive Service Advisor or Aftersales Advisor to join a busy dealership in Orpington. Previous automotive Service Advisor experience is desirable but not essential; applicants with strong customer-facing experience, excellent communication skills and the ability to work to targets will also be considered.
Job Details:
Location: Orpington
Salary: £35,000 basic + bonus, OTE £40,000
Joining Bonus: £1,000 in month one + £1,000 after 12 months
Hours: Monday to Friday, 8:00am–6:00pm, plus 1 in 5 Saturdays, 8:00am–12:30pm
Reference: 31246
Full UK Driving Licence and the right to work in the UK are required.
Service Advisor Company Benefits
- £2,000 total joining and retention bonus
- 25 days' holiday, increasing with service, plus bank holidays
- Potential flexibility around weekday working hours for the right candidate
- Ongoing training and development
- Genuine career progression opportunities
- Company pension scheme
- Enhanced maternity and paternity benefits
- Colleague vehicle purchase scheme
- Preferential vehicle servicing rates
- Share Incentive Scheme
- Online rewards platform with retailer discounts and cashback
Service Advisor Role
- Act as the main link between customers and the workshop
- Manage customer expectations throughout servicing and repair work
- Keep customers updated on vehicle progress and completion times
- Build strong relationships and deliver excellent customer service
- Explain and recommend relevant additional products and services
- Follow up with customers after work is completed
- Work efficiently to achieve customer service and commercial targets
Service Advisor Requirements
- Strong customer service and customer-facing experience
- Previous Service Advisor or automotive Aftersales experience is desirable but not essential
- Excellent communication and relationship-building skills
- Ability to work effectively in a fast-paced environment
- Confidence working towards targets and deadlines
- Strong organisational skills
- Full UK Driving Licence
- Right to work in the UK