Service and Installation Engineer

Employment Details

Job Type: Full‑time, Permanent. Salary: Competitive Salary, depending on experience. Location: Candidate can be based anywhere in the UK; the role involves travel across the UK.

About The Company

Since being established in 1984, they have grown to become the UK’s market leading gate and barrier company and have cemented a legacy that is synonymous with quality, reliability and service. The company ethos has always been to put the client first, engaging with their clients and using their wealth of employee experience and expertise to deliver a first‑class product every time.

About The Role

This is a field‑based role covering a designated area (North West of England/South London), reporting directly to the Contracts Manager. The role requires responsibility for installations, fault finding, repairs and preventative maintenance in the region.

• Diagnose faults and complete repairs, replacing components as required.
• Ensure attendance on site is in a timely manner for onsite inductions.
• Manage and deliver service, maintenance and installation projects.
• Fault find, test and service company and other electromechanical products.
• Provide accurate reports relating to the completed service, maintenance and installation jobs in a timely manner.
• Liaise with the Service/Contracts/Maintenance teams to ensure all jobs are completed on time and to the company’s quality standards.
• Liaise with customers in a professional manner to ensure service, maintenance and new installations are completed to the customer’s satisfaction.
• Liaise with the technical and production departments.
• Complete necessary documentation accurately.
• Manage van stock to ensure sufficient levels to carry out required works.
• Ensure your vehicle is cleaned and serviced regularly and is road‑legal.
• Ensure timesheets are completed accurately and sent to accounts before 10:00 am on Monday for the previous week.
• Comply with all health & safety requirements and adhere to best working practices at all times.
• Comply with all company rules, regulations and legal requirements.
• Overnight stays will be required and it may be at times necessary to travel to other locations within the UK.

Ideal Candidate Attributes

• Highly organised, with the ability to plan tasks and time effectively.
• Thorough and methodical approach to completing tasks, including fault finding.
• Initiative to resolve problems.
• Self‑motivated and able to work with minimal supervision and to specific deadlines.
• Flexible attitude and ability to work within a team.
• Strong communicator, confident liaising with clients, engineers and staff internally.

Qualifications

• Electrical certification including, but not limited to, 17th/18th Edition.
• City and Guilds level 3 in electrical installations (or equivalent).
• Previous experience within the gate and barrier industry.
• Experience with access controls.

Must be able to work at weekends on a rota basis to carry out contractual work (installations) as and when required.

Due to the nature of the business, successful applicants will be subject to an enhanced DBS check.

The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.

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