Service and Maintenance Administrator

Our client, a well-established and independent maintenance and installation company based in Bognor Regis, is looking for a Service & Maintenance Administrator to join their busy Service Department. Operating nationally and internationally, the company has built a strong reputation for quality, reliability and excellent customer service.

This is a varied role supporting the day-to-day coordination of the service operation. Working closely with engineers, customers and internal teams, you will be responsible for planning and scheduling maintenance, remedial works and reactive call-outs, while ensuring customers are kept informed and jobs are administered accurately and efficiently.

Key Responsibilities

Planning and scheduling maintenance, remedial works and call-outs

Coordinating engineers and organising workloads

Arranging customer visits and managing correspondence

Preparing quotations for remedial works

Dealing with straightforward technical queries

Processing invoices and checking job information

Managing engineer paperwork and certification

Administering Service Contracts and signalling

Updating customer portals and internal systems

Maintaining accurate records and providing excellent customer service

The Successful Candidate Will Have

Previous experience in service administration, scheduling, bookings or coordination

Strong organisational skills and attention to detail

Good IT and numeracy skills

Excellent communication and customer service skills

Ability to prioritise workload and work effectively under pressure

A flexible, adaptable and proactive approach

Ability to work independently and as part of a team

Experience within a maintenance, engineering or installation environment would be advantageous

Basic knowledge of fire alarms or security systems would be useful but is not essential, as training will be provided

Elite Staffing Solutions are acting as the Employment Agency on this vacancy