Service Assurance & Performance Insights Lead

M&S is seeking a Analyst to analyze supplier incidents and service disruptions, translating complex data into clear insights for diverse audiences. You will monitor performance against SLAs and drive corrective actions, coordinating with multiple teams to improve service stability and supplier accountability.

This role emphasizes storytelling with data, cross-functional collaboration, and ongoing governance participation to help the business and suppliers deliver reliable, high-quality services.

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