Service Co-Ordinator

Service Coordinator

Payrate: £14 per hr. via PAYE

Contract Length - ASAP to until 31st Dec 2026

Location: WF12, Dewsbury, UK

Working Pattern: Fully Onsite - 40hr. per week (8:30 - 17:00)

Purpose of Job:

Manage the service delivery on a daily basis, including the dynamic allocation of work to vehicles / routes, proactively communicating with customers, maintaining contact with drivers throughout the day, and undertaking debriefs.

Responsibilities

Support drivers to act on issues identified on the rounds Undertake debrief of drivers Encourage 'Stop the Job' if it's unsafe, report to your Supervisor Report all service concerns Report all safety concerns Proactively communicate with customers Create a customer excellence approach & culture React to and manage customer queries and complaints Implement service practices that meet the customers' needs Build trust & honesty & maintain commitments with customers and suppliers Report all environmental concerns

ROLE COMPETENCY - This can be achieved through a combination of skills, knowledge, experience and training

Skills

Relationship Management - Proficient Effective Communication - Proficient Time Management - Proficient Informed Decision Making - Proficient Continuous Improvement - Foundation IT Proficiency - Foundation

Behaviour

Lead By Example Performance Management Talent Management Effective Delegation Strategic Planning Professional communication with customers

Experience/Knowledge

Coordination/administration experience within an operational environment Strong customer service skills

Qualifications

IOSH Working Safely or equivalent

EFFECTIVENESS (start, monthly, 1-2-1s, annually)

People

Safety leading indicator measures (close calls) Frontline engagement Debrief quality, output and action resolution

Operational

Effective management of customer complaints Reduction in negative call volumes, complaints and credit notes Increased proactive communication Route efficiency On time collections

If shortlisted, a recruiter from the team will contact you within 24-48 hours for an initial discussion. The call will come from a Manchester number (either 0161 or +44 161).

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy