Service Contract Specialist - Customer Order and Fulfillment

Service Contract Specialist - Customer Order and Fulfillment

Service Contract Specialist - Customer Order and Fulfillment

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Title: Services Specialist - Customer Order and Fulfillment

Start Date:

End Date:

Description:

As a Service Contract Specialist in our company, you will have a pivotal role in ensuring the successful execution and management of contracts with our customers.

As a Service Contract Specialist, you will be responsible for:

• Develop an in-depth understanding of our Visual Product Line Service portfolio and collaborate with key teams to ensure alignment with Customer requirements, Pricing strategy, and Terms & Conditions for service offerings.

• Owning the Handover process for Service Contracts, from Inquiry To Order to Remittance, which involves reviewing contracts and proposals, entering orders in SAP, and managing various related activities like billing, revenue recognition plans, and database updates.

• Building and nurturing strong customer relationships, ensuring they fully utilize their contract scope and working with Service Leaders to provide tailored service solutions that add value to customers.

• Collaborating closely with different departments to guarantee timely and accurate services are rendered to customers according to contract terms.

• optimizing revenue recognition and billing milestones and overseeing contract margins to ensure profitability.

• Upholding meticulous records of contract-related information and consistently updating databases to guarantee precise data flow, providing valuable insights to pertinent stakeholders.

• Championing a culture of continuous improvement by identifying and addressing technical and commercial risks, implementing best practices, and providing valuable recommendations for service, engineering, and product management teams to excel in executing service contracts effectively.

• Ensuring positive cash flow within contracts by promptly addressing and resolving any invoice disputes and effectively facilitating on-time payments from customers.

Additionally, your role will involve:

• Increasing contract renewal rates by fostering positive relationships with customers and demonstrating the value of renewing contracts with our company.

• Improving customer experience by ensuring efficient and effective contract management processes, addressing customer concerns promptly, and enhancing overall satisfaction levels.

• Ensuring healthy project margins by closely monitoring costs, identifying opportunities for cost savings, and optimizing operational efficiency to maximize profitability on projects.

To be successful in this role you will:

• Have Bachelor's Degree from an accredited college or university, or a High School Diploma with a a few years of industry experience role.

• Have previous similar experience in contract management

• Able to travel 15% of the time.

• Computer skills with familiarity of MS Office products

Languages:

Additional languages will be a plus.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media

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