Service Coordinator/Administrator

Service Coordinator / Administrator Fareham 12 month FTC £29,100

Are you an organised, confident administrator who enjoys keeping things running smoothly? We are looking for a Service Coordinator / Administrator to join a busy maintenance and repairs team. You’ll play a key role in coordinating operatives and subcontractors, managing appointments, keeping systems up to date and ensuring customers receive an efficient, professional service.

This is a varied role where strong organisation, attention to detail and excellent communication skills are essential. You’ll be proactive, reliable and customer-focused, with the ability to work well under pressure and use your own initiative.

The Role

Your responsibilities will include:

Coordinating daily schedules for operatives and subcontractors.

Allocating the right people to jobs based on skills, availability and location.

Managing repair appointments and ensuring works are completed on time.

Updating systems and maintaining accurate records.

Managing shared inboxes and responding to customer and internal queries.

Recording information from operatives, subcontractors and clients.

Ordering materials and equipment when required.

Supporting customer satisfaction surveys and monthly reporting.

Identifying and escalating issues to the Service or Contract Manager.

Supporting the team to deliver an excellent customer experience.

About You

We're looking for someone with:

Previous administration, coordination, scheduling or customer service experience.

Good knowledge of Microsoft Word and Excel.

Excellent attention to detail and accurate data-entry skills.

Strong organisational and communication skills.

The ability to manage multiple priorities in a busy environment.

A good understanding of geographical areas and route planning.

Ideally, some knowledge of building maintenance or different trades. Hours 8am – 5pm Monday to Friday & must be able to commit to a 12 month fixed term contract

Various company benefits and free parking onsite