Service Delivery Planner

Role: Service Demand Planning Associate

Location: Burgess Hill (Hybrid - minimum 2 days per week in the office)

Hours: Full-time, Monday - Friday

Pay: £15 - £17 per hour PAYE basic, excluding holiday pay / £19.89 - £22.55 per hour UMB, including holiday pay

Contract: 6 months

An excellent opportunity has arisen for a Service Demand Planning Associate to join one of our longstanding clients, a leading organisation based in Burgess Hill.

This role is primarily focused on the day-to-day scheduling and coordination of service resources, with additional support across capacity planning, inventory management and longer-term demand planning.

The position requires a hands-on and organised approach, with strong attention to detail, accurate system updates and confident communication across multiple internal and external stakeholders.

Benefits

Hybrid working, minimum 2 days per week in the office 25 days holiday + bank holidays Free, on-site parking Weekly competitive pay Collaborative and supportive team culture Opportunity to contribute to key supply, demand and service planning processes within a market-leading organisation

The Requirements

A-level education or equivalent, with GCSEs including English and Maths at Grades A-C or equivalent Experience within demand planning, scheduling or resource coordination desirable Strong analytical and organisational skills with excellent attention to detail Proven ability to manage multiple priorities in a fast-paced environment Confident communicator with experience managing internal and external stakeholders Experience using CRM, ERP or enterprise systems such as SAP Ability to work independently and collaboratively within a cross-functional team Resilient and adaptable, with the ability to handle multiple enquiries and changing priorities Previous experience within a technology-led environment, ideally healthcare, would be advantageous

The Role

Coordinate day-to-day scheduling and planning of service resources Monitor demand and supply activity using internal systems and digital tools Take corrective action to resolve short-term scheduling conflicts and capacity issues Keep customers and internal stakeholders updated on planning changes Support weekly demand and supply balance activity Assist with medium and long-term capacity planning and service activity forecasting Support planning for installations, de-installations and relocations Maintain accurate system data to support operational visibility Support inventory and logistics coordination, ensuring field teams have the right stock available Monitor supply chain changes and communicate potential impacts to stakeholders Plan and coordinate out-of-hours service activity when required Adhere to defined processes, working instructions and governance requirements Highlight recurring planning issues and contribute to continuous improvement

If you're keen to join an exceptional team where you can play a key role in ensuring seamless service operations and planning excellence, then please apply to this Service Demand Planning Associate role below or call Chloe McCausland on (phone number removed) between 8:30am - 5:00pm