Service Designer

Service Designer - Digital Customer Experience

Manchester | Hybrid - 3 days per week on-site

£80,000-£90,000 + benefits | Permanent

🚀 Design better services. Create real-world impact.

We're looking for an experienced Service Designer to join a growing Digital Customer Experience practice, working on complex transformation programmes where people, technology and design come together.

You'll turn user insight into better services - from research and service mapping through to prototyping, testing and delivery.

What you'll do

• Research users and stakeholders to uncover needs, pain points and opportunities

• Evaluate services for usability, accessibility and effectiveness

• Create journeys, service maps, prototypes and tangible design solutions

• Facilitate workshops and co-creation sessions with stakeholders

• Translate insight into clear opportunities for user and business value

• Work closely with multidisciplinary teams to take ideas into delivery

• Champion a holistic, user-centred approach to service design

What we're looking for

• Solid experience in service design, with a portfolio showing research through to delivery and impact

• Strong user-centred design and research skills

• Experience with service mapping, prototyping and workshop facilitation

• Confidence engaging and influencing stakeholders using evidence

• Experience working in agile, fast-paced, multidisciplinary environments

• Knowledge of government service standards and accessibility principles

• GDS assessment experience is a plus

🌟 Why join?

You'll work on challenging, high-impact transformation programmes alongside talented people across design, technology and strategy.

You'll have access to extensive learning and development opportunities, external certifications and flexible hybrid working.

🔐 Security Check (SC) clearance eligibility is required, including continuous UK residency for the last five years, alongside the relevant eligibility requirements.

Ready to make an impact?

If you're a Service Designer who enjoys solving complex problems and turning insight into services that genuinely work, we'd love to hear from you.

Apply now