Open roleExternal
Service Desk Agent
- basingstoke, england, United Kingdom
- Contract·On-site
Job Description
Service Desk Agent (24x7) – DV Clearance Required – 6 Month Contract (rolling) – £400-£500 per day – Basingstoke, 5 days on site
FryerMiles is supporting a leading Defence Technology prime on the recruitment of an experienced Service Desk Agent for a critical UK Defence programme.
The successful candidate will provide technical support to end users across a range of systems, applications and technologies within a 24x7 service environment.
Key Responsibilities
- Diagnose and resolve technical incidents and user queries.
- Support Microsoft products, operating systems, networks, applications and PCs.
- Take ownership of incidents through to resolution or escalation.
- Work to agreed SLAs and service management processes.
- Document resolutions and maintain knowledge records.
- Support continuous improvement of service delivery.
Essential Experience
- Previous IT Service Desk / Technical Support experience.
- Microsoft products and Windows operating systems.
- Basic networking and application troubleshooting.
- Incident management and technical problem solving.
- Experience working to SLAs within a structured IT service environment.
- Strong customer service and communication skills.
- Comfortable working within a 24x7 shift environment.